Statement of Billing Error Rights
This statement sets out your billing error rights with respect to telephone-billed purchases made using interstate 900 pay-per-call services that are billed to you through 3 Rivers Telephone.
The rights and obligations of you, the customer, and of 3 Rivers Telephone and any long distance company, who we do billing and collections for, set out here, are provided under the Federal Telephone Disclosure and Dispute Resolution Act.
This is the procedure that you must follow to notify 3 Rivers Telephone of a billing error and the steps that we or any long distance company, who we do billing and collections for, must take in response to your notice.
You may provide notice of a billing error to 3 Rivers Telephone by telephone or in writing. If you write, you should:
- give us your name or the customer’s name, and telephone number to which the charge was billed;
- tell us the date and amount of the error, and the type of error you believe occurred; and
- tell us why you believe it was an error.
You should contact 3 Rivers Telephone first, since we have an agreement to receive billing error notifications from customers. You may provide a notice to any long distance company, who we do billing and collections for, instead, and it may ask you to contact us directly, and provide to you our name, mailing address, and business telephone number, even if it also sends your billing error notice to us.
A customer who orally communicates an allegation of a billing error is presumed to have provided sufficient notice to initiate a billing review.
You have the right to withhold payment of any disputed amount pending completion of our billing review, and any action to collect any disputed amount will be suspended pending completion of the billing review.
If it is determined that no billing error occurred, your rights and obligations are as follows:
We will transmit to you an explanation setting forth the reasons why it has been determined that there was no error. If there was an error, even a partial error, or an error different than what you asserted - your account will be adjusted appropriately. If you request, we will provide a written explanation and copies of any documentary evidence of the customer indebtness.
This action will be taken within two billing cycles (two months) after your notice is received. If you sent your notice to any long distance company, who we do billing and collections for, instead of 3 Rivers Telephone, there may be an additional time of up to fifteen days to complete the necessary responsive action.
Any long distance company, who we do billing and collections for, will notify the provider of the service of the disposition of the billing error investigations and the reasons for that disposition.
3 Rivers Telephone will notify you in writing to the time when payment is due of that portion of the disputed amount that is determined not to be in error. Payment must be made in the normal course of billing or as otherwise provided, but not less than ten days after the request for payment is made.
Once 3 Rivers Telephone and any long distance company, who we do billing and collections for, have complied with FTC rule § 308.7 (d) regarding a claim you make of a billing error, there is no further responsibility under that section if you continue to make substantially the same allegation.
You cannot be charged for a billing review.
The provider of the 900 service, any long distance company, who we do billing and collections for, or 3 Rivers Telephone may take action to collect the sum outstanding that is determined not to be the result of a billing error if you continue to withhold payment of the disputed amount once the billing review is completed.
If either we, as your billing entity, or any long distance company, who we do billing and collections for, as a billing entity, fail to follow the billing and collections procedures prescribed by § 308.7 of the Federal Trade Commission rule implementing the Federal Telephone Disclosure and Dispute Resolution Act, we are obligated to forfeit any disputed amount, up to $50 per transaction.
DISCLOSURE UNDER FCC RULE § 64.1509 (B)
The FCC also requires disclosures to telephone subscribers, which are as follows:
Your local exchange and long distance service cannot be disconnected or interrupted as a result of your failure to pay charges for inter-state pay-per-call service, charges for interstate information services provided pursuant to a presubscription or comparable arrangement, or charges you have disputed for interstate tariffed collect information services.
You can obtain blocking of access to services offered on the 900 service access code where it is technically feasible, at no charge and on a one-time basis before January 1, 1994, or within 60 days after you subscribe to a new number and it becomes effective. Other requests for blocking, and requests for unblocking will be subject to a reasonable one time fee. Our tariffs include the terms and conditions that apply.
You have a right not to be billed for pay-per-call services not offered in compliance with federal laws and regulations established under Titles II or III of the Telephone Disclosure and Dispute Resolution Act.
Your access to 900 services may be involuntarily blocked for failure to pay legitimate pay-per-call charges.