Lifeline/Special Needs


Lifeline and Link-Up support is designed by the Federal Communications Commission (FCC) to promote phone or Internet usage by reducing the monthly residential bills of low-income consumers. Lifeline provides qualified customers discounts on monthly services. Link-Up provides support for qualified, low-income customers living on a reservation to connect or hook up to the network. Click here for details.

Lifeline Enrollment Form    

Lifeline Household Worksheet

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New Lifeline Consumer Support Phone Number!
Please update your records with the NEW Lifeline Consumer Support phone number 1-800-234-9473. The call center is available Monday - Friday, 6 a.m. - 6 p.m. Mountain Time to assist consumers.

Customers With Special Telephone Needs

Montana Relay Service

The Montana Relay Service (MTRS) is a communications service that links deaf, hard of hearing and speech disabled to hearing people via the telephone. To use this service, dial the appropriate number and the relay agent will assist you throughout your call. All calls and information are confidential. This 24-hour service is provided at no cost to callers. Long distance calls will be billed accordingly.


For more information please call: TTY/Voice 1-866-735-2968

The Montana Telecommunications Access Program (MTAP) administers the Montana Relay Service (MTRS). MTAP also provides amplified telephone equipment and TTY devices to people who are deaf, hard of hearing or speech disabled at no cost. MTAP suits the individual needs of all qualified Montana applicants.

TTY 711 or 1-800-253-4091

For information about this service please click here or contact :

PO Box 4210
Helena, MT 59604

TTY/Voice 1-800-833-8503 TTY/Voice 1-406-444-1335

Call today to receive an application for free, specialized, telephone equipment for the deaf, hard of hearing, and speech disabled.


Telecommunications Service Accessibility Survey

In an effort to ensure that all of our customers with disabilities are able to effectively use our telecommunications services, we’re reaching out to collect information and provide the opportunity for suggestions on how we can improve our offerings in that regard.

The sole purpose of collecting this information is to give us a better perspective on the needs of our customers with disabilities and how we can better suit their needs. If you would like to provide us with information, please simply print and fill out the back of the form below and mail it back to us. Alternatively, you can contact a customer service representative by calling the 467-2535 (800-796-4567 toll free) and provide the information verbally.

Click here for survey.