Lifeline/Special Needs

Lifeline

Lifeline is a federal benefit that lowers the monthly cost of phone or internet service.
You can only use Lifeline for either phone or internet, but not both. 

Effective November 2, 2018, there is a new way to apply for the Lifeline Program

As of November 2nd, subscribers can choose one of the three options to apply:

1.  Create a login at checklifeline.org and complete the online application. Here you are also able to submit proof of participation documentation.

2.  Visit one of our 3 Rivers Communications' offices in person and complete the online form.

3.  Complete and mail in a paper application found at https://www.usac.org/_res/documents/li/pdf/nv/LI_Application_NVstates.pdf  All pages must be mailed.

The new Lifeline National Eligibility Verifier (National Verifier) is a centralized system that determines whether subscribers are eligible for Lifeline. This centralized system connects to state and federal sources to confirm a subscriber's identity, eligibility and prevents duplicate enrollments. In Montana, if a subscriber qualifies for Federal Public Housing Assistance (FPHA), there will be no need to submit program verification with your Lifeline application as the new National Verifier links directly with FPHA. Any other qualifying program (SNAP, Medicaid, SSI, Veterans Pension, Tribal Programs and Income) will need proof of participation in a program

The National Verifier will also conduct recertifications, where Lifeline subscriber's will need to provide proof of participation in a program on an annual basis.

To learn more about the Lifeline Program or to see what documents qualify as proof of participation in a program, please visit https://lifelinesupport.org/ls/default.aspx

 

 

New Lifeline Consumer Support Phone Number!
Please update your records with the NEW Lifeline Consumer Support phone number 1-800-234-9473. The call center is available Monday - Friday, 7 a.m. - 7 p.m. Mountain Time to assist consumers.

Customers With Special Telephone Needs

Montana Relay Service

The Montana Relay Service (MTRS) is a communications service that links deaf, hard of hearing and speech disabled to hearing people via the telephone. To use this service, dial the appropriate number and the relay agent will assist you throughout your call. All calls and information are confidential. This 24-hour service is provided at no cost to callers. Long distance calls will be billed accordingly.

 

For more information please call: TTY/Voice 1-866-735-2968

The Montana Telecommunications Access Program (MTAP) administers the Montana Relay Service (MTRS). MTAP also provides amplified telephone equipment and TTY devices to people who are deaf, hard of hearing or speech disabled at no cost. MTAP suits the individual needs of all qualified Montana applicants.

TTY 711 or 1-800-253-4091

For information about this service please click here or contact :

MTAP
PO Box 4210
Helena, MT 59604

TTY/Voice 1-800-833-8503 TTY/Voice 1-406-444-1335

Call today to receive an application for free, specialized, telephone equipment for the deaf, hard of hearing, and speech disabled.

 

Telecommunications Service Accessibility Survey

In an effort to ensure that all of our customers with disabilities are able to effectively use our telecommunications services, we’re reaching out to collect information and provide the opportunity for suggestions on how we can improve our offerings in that regard.

The sole purpose of collecting this information is to give us a better perspective on the needs of our customers with disabilities and how we can better suit their needs. If you would like to provide us with information, please simply print and fill out the back of the form below and mail it back to us. Alternatively, you can contact a customer service representative by calling the 467-2535 (800-796-4567 toll free) and provide the information verbally.

Click here for survey.