WildBlue Basics

Welcome to the WildBlue family! As an authorized provider of WildBlue services, we are excited to offer you affordable high-speed Satellite Internet service. Listed below is information you will find helpful in making your Internet experience complete.

CONTACT INFORMATION

FAIR ACCESS POLICY

WildBlue manages its network through a Fair Access Policy (FAP) to ensure the best speeds for the vast majority of customers. WildBlue sets usage thresholds on the amount of data you upload and download within a 30-day rolling calendar. If you exceed these thresholds, WildBlue will temporarily reduce your speed. To read the Fair Access Policy and see the threshold allowed for your package, please go to: http://www.wildblue.com/legal/data-allowance-policy.

FAP (Fair Access Policy) USAGE TOOL

You can tell if you are close to your threshold, and monitor your usage, by logging into the Admintool.

Login by entering your full 3riversdbs.net email address and your password. You can also change your password, change your spam filter settings and forward your email to another address.

EBILL

3 Rivers provides electronic billing for your WildBlue service. Your monthly ebill will be sent to the email address you provided when you signed up for WildBlue service. You should receive this bill on or before the 1st of each month. You can access your bill by clicking on the ebill link and logging into your account by entering your email address and password.

If you are unable to locate your ebill, you can access your bill anytime by going to http://3rivers.net and clicking on the ebill link. You will find this link on the home page under Contents.

Remember, bills are due upon receipt and late by the 23rd of each month. If you have any questions regarding your bill, please call our office.

OTHER

WildBlue Support, Tips and Additional Information

*Please note that 3 Rivers will never send you an email asking you to provide your social security number, date of birth, credit card numbers, passwords or any other private information. Should you receive any email requesting private information, please do not respond.